Taking electronic equipment into a corrosive marine environment obviously comes with risk.
Our product undergoes strict quality control screening and testing prior to shipping to our customers. However, it is highly recommended that all users perform their own testing of the product within the proposed use environment. Users must read and understand our instruction manuals prior to using our products with camera equipment fitted.
There is a margin for user error when using our product that may result in leaking if the user does not properly seal the housing.
It is recommended that users take out insurance to cover the costs of repair or replacement of camera gear used with our products.
Under no circumstances is Salty Surf Housings responsible for any personal or third party injury, loss or damage to camera equipment, loss of income, or any costs incurred by users of our products.
Our products are designed and tested for shallow water and surface use only. They are not designed for scuba diving or deep-water applications.
By accepting the terms and conditions when placing an order, you accepting the risk associated with the use of our products, and understand all the information within our terms and conditions.
WARRANTY
Salty Surf Housings offers a 1-year warranty on all camera housings, ports, grips and leashes carry a 1-year warranty.
Warranty starts from the date of shipping and covers against defects and workmanship.
Salty Surf Housings’ liability shall not exceed the value of the item at the time of purchase.
Warranty does not cover:
- Misuse of the product
- Lack of care and maintenance
- Use of the product beyond the rated conditions
- Damage caused by dropping or excessive force.
Salty Surf Housings is not responsible for shipping costs or import duties & taxes for warranty claims.
Rated Conditions
Our housings are tested and rated to 20m/66 feet depth, however are designed to operate best at depths less than 10m/33feet.
Use beyond 10m/33feet requires a dome port.
They are not designed for scuba diving or deep-water applications, but can be used for free diving applications to 20m/66 feet.
Use beyond rated conditions will void warranty.
Returns
- We do not accept returns for refunds for change of mind.
- Unused housings can be returned for store credit within 14 days, less a 10% restocking fee. Housings must be in as-new, unused condition.
- The customer is responsible for shipping costs on returns and replacements.
- Custom designed housings are non-returnable.
- Housings painted with custom logos are non-returnable.
- Deposits paid on custom designed housing orders are non-refundable.
SHIPPING
Salty Surf Housings is not responsible for shipping costs or for any import duties & taxes.
Orders and warranty claims will not be shipped until any payment has been made.
We cannot guarantee a delivery date of your order, and is not responsible for delays due to courier handling.
Any returned goods must be sent with tracking. Salty Surf Housings is not responsible for any lost or damaged goods shipped by the customer.